How to retrieve a new password

In case you forgot your password you can retrieve a new one within a few steps via our website.

First click the "Click here to retrieve a new password" link below the login box to start the process:
 
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Then enter your e-mail address and anwser the anti spam question correctly and submit the form:
 
tl_files/vimp/support/images/website/forgot_password_2.png
 
Your password change request will be confirmed by e-mail:
 
tl_files/vimp/support/images/website/forgot_password_3.png

Click the link within the e-mail:

tl_files/vimp/support/images/website/forgot_password_4.png

Then enter your new password twice in the form. Confirm the change by clicking the "Set new password" button:
 
tl_files/vimp/support/images/website/forgot_password_5.png

Your password has been changed successfully:
 
tl_files/vimp/support/images/website/forgot_password_6.png

Login again with your user name (not your e-mail address!) and enter your new password.
 

Last update on 2017/02/14 by Admin.

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